Docs
FAQ
Common questions about buying LocalePro, installing it, and what happens if you cancel.
Where is my key?
On the account page, when we still have a copy to show you. Otherwise, check the email from when you bought LocalePro.
The sign-in link expired
Ask for another from the account page. Links last 15 minutes.
I paid, but the plugin is not in my email
Sign in on the account page. The plugin is a download there. The email has your key.
Can I use one key on two WordPress sites?
On the 1-site plan, no. The 3-site and 10-site plans share one key across that many sites. Above ten, write us.
Can I get a refund?
Yes, if you ask within 14 days of the day you were charged. The full rule is on the refund policy.
I replaced my key and updates stopped
The old key no longer works. Paste the new one into LocalePro and save. Updates can take up to a day to notice, unless you save the new key yourself.
Do you charge extra for translation?
No. Connect your own DeepL or Google account. They bill you for new text. The yearly price is for the plugin and its updates.
How do I get a DeepL or Google key?
Both are on Connect DeepL or Google. You only need one. Paste it under Settings → Connectors, then check LocalePro’s Translation tab.
What happens if I cancel?
Your site keeps translating, and it keeps the translations it already saved, as long as DeepL or Google is still connected. You stop receiving plugin updates.
Where do I report a problem?
Use the contact form. Tell us what you expected, and what the site did instead.